Experiencing problems?

I'm having trouble opening a friend request from a friend.

In some messaging apps tapping the friend request link will open the invite in an embedded browser instead of in the So Up! app.

– Solution 1: Send your friend a friend request (or ask them to send you a new friend request) through iMessage instead.

– Solution 2: Try to long press the friend request link and select option “Open in Safari”.

– Solution 3: Copy and paste the invite link to some other app (such as “Notes”) and try to long press the invite link and select option “Open in So Up!”.

If you still experience problems, please send us a message by using the contact form below.

I get a message saying "Please connect your Apple ID".

The So Up! app relies on being signed in with an Apple ID instead of creating a user account based on e-mail address and password.

– Solution 1: Make sure you’re signed in with an Apple ID on your device.

– Solution 2: If you see this message despite being signed in with an Apple ID on your device, delete the app and install it again.

If you still experience problems, please send us a message by using the contact form below.

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